Privacy Policy

1. Information We Collect

We obtain personal details provided directly by you, data gathered automatically during website usage, and verification details from authorized third-party partners.

A. Information You Direct Provide:

• Full name, telephone number, email address, and home/business address.
• Appliance details, equipment model numbers, and symptom descriptions.
• Payment information processed through secure, PCI-compliant payment gateways.
• Service inquiries, feedback forms, and customer support communications.

B. Information Collected Automatically:

• IP addresses, browser type, operating system version, and device identifiers.
• Pages viewed, referral source URLs, time spent per page, and navigation clicks.

2. How We Use Your Information

The information we collect is processed for administrative and operational purposes, including:

• Scheduling and completing mobile onsite service visits or remote diagnostic sessions.
• Sending appointment reminders, order confirmations, repair status updates, and invoices.
• Responding to customer support inquiries, feedback messages, and service claims.
• Improving website performance, diagnostic workflows, and customer experience.
• Detecting, preventing, and mitigating fraudulent transactions or unauthorized access.
• Fulfilling legal obligations and regulatory requirements across British Columbia.

3. Sharing of Information

We maintain a strict policy against selling your personal data to third parties. We may disclose information under the following limited circumstances:

• Authorized Service Providers: Trusted third-party vendors (payment processors, SMS dispatch systems, CRM platforms) necessary to execute services.
• Legal & Regulatory Mandates: When compelled by subpoena, court order, or applicable provincial/federal laws.
• Protection of Rights: To enforce our terms, prevent fraud, and safeguard the rights and safety of GeekSmart Appliance and our customers.
• Business Transfers: In connection with any merger, asset acquisition, or corporate restructuring.

4. Cookies & Tracking Technologies

Our website utilizes session and persistent cookies to personalize content, retain user preferences, and analyze web traffic anonymously. You can manage or disable cookies in your web browser settings at any time.

5. Data Security Standards

We implement industry-standard administrative, technical, and physical safeguards—including SSL encryption and firewalls—to protect your personal information against unauthorized access, loss, or alteration.

6. Your Rights & Privacy Choices

Depending on your location, you hold the right to request access to, correction of, or deletion of your personal data held by us. You may also unsubscribe from promotional emails by following the opt-out link in any message.

7. Children's Privacy

Our services are strictly directed to individuals aged 18 and older. We do not knowingly collect personal data from minors under 18 years of age.

8. California Privacy Rights (CCPA)

California residents have specific rights regarding personal data, including the right to know what personal information is collected, request deletion, and opt out of any data sharing.

9. Changes to This Policy

We reserve the right to revise this Privacy Policy periodically. Any modifications will be published on this page with an updated effective date.

10. Contact Us